TS: tech support can I help you
other galaxy: Hello; yes I’m trying to upgrade my earthlink software
TS: I do apologize; but we are a webhosting company. I can’t assist you
with earthlink. You;ll need to contact them.
other galaxy: yea; but I get too many menus when I call them. I want you to help
me.
TS: I do apologize; but I can’t assist. I don’t know anything about the various ISPs
and their setups. You need to contact them.
other galaxy: I said I want you to help me. I pay you for webhosting and I expect you
to assist me.
TS: Sir; I can assist you with any webhosting issues; but not with ISP issues.
other galaxy: you are my isp
TS: no sir; we are your webhosting provider; Earthlink is your ISP.
other galaxy: but I can’t connect to my site on your servers; so obviously it’s your
problem.
TS: what’s your domain name sir?
other galaxy: yadayada@earthlink.net
TS: that’s an earthlink email address. What’s the name of your website? www dot….
other galaxy: I don’t have a website.
TS:
I cannot assist you.
TS: click